The credits will be added to your account, immediately after your refund is processed, so that you can use them towards your next purchase. Īlternatively, if your transaction is eligible for a refund to your original payment method, you can choose to receive Udemy Credits as your refund method instead. You can learn more about which types of transactions are only eligible for credit refunds in our Refund Policy. In cases where a transaction is not eligible for a refund to your original payment method, the refund will be granted using Udemy Credits, provided it meets our refund policy. Certain restrictions may apply and some purchases may only be eligible for credit refunds. Why was my refund request denied?Īll eligible courses purchased on Udemy can be refunded within 30 days, provided the request meets the guidelines in our refund policy. If it is a reversal, then you will not see the refunds credited back to your account, since they were never withdrawn. What this means is that the original charge will be removed from your bank or credit card statement, usually within 5 business days. If you paid with a credit or debit card, most refunds that are processed within 24 hours of the purchase are processed as reversals. What is the difference between a refund and a purchase reversal? If it has been more than 30 days since you requested a refund, and you still haven’t received it, then please contact Udemy Support. It has been more than 30 days since I requested my refund but I haven’t received it yet. If the bank does not see the refund in their records, please contact Udemy Support by clicking Contact Us. If it has been more than 10 business days since the refund was processed by Udemy, please contact your bank directly to inquire about the status of the refund. Some refunds, however, may not post to your account for up to 30 days. Where is my refund?Īs noted above, it may take 5 to 10 business days to post the funds in your account after Udemy has processed your refund request, depending on your financial institution or location. I requested a refund more than 10 business days ago, but I still do not see it in my bank account. If you requested a refund within 24 hours of purchasing the course, however, it may be processed as a purchase reversal (please see below for more information). It may take 5 to 10 business days or longer to post the funds in your account, depending on your financial institution or location. Refund requests are submitted immediately to your payment processor or financial institution after Udemy has received and processed your request. The amount of your refund and the payment type it was refunded to is also included. In the Refund Status column you can see the date your refund request was submitted or when it was processed. You can see the status of your refund in the Refunds section of your Purchase History page. More information regarding refunds is also available in our Refund Policy.
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